Dallas Fort Worth Airport (DFW) Baggage Claim: Location, Assistance, and Pick-Up

With numerous carousels and baggage service offices, the DFW airport baggage claim area offers a well-structured facility to fliers. Being the main airline at the airport, American Airlines provides baggage service accessible at all the terminals. Assistance for any issues with the baggage at the airport is also provided through various means. 

Where are the DFW Airport Baggage Claim Carousels?

All terminals at Dallas-Fort Worth International Airport have numerous baggage claim carousels on their premises. Additionally, oversized baggage claim/drop, baggage service office facilities are also offered near the baggage area.

For assistance with luggage transport, SmarteCartes are accessible at all the terminals, both near the DFW baggage claim area and the curbside area.  

American Airlines Baggage Claim Location and Facilities

American Airlines baggage claim at DFW is located on Level 2 of Terminals A, B, C, and E, and Level 1 in Terminal D. 

• The airline also has a baggage drop kiosk in Level 2 of Terminal B.

• For assistance with baggage, visit the American Airlines baggage service at any terminal or the Customer Assistance at Level 2 of Terminal C.

• Issues should be reported within 24 hours of domestic flight arrival and 7 days for international flights. 

Note: Check the airlines’ website to find out the specific details about baggage allowance and other facilities.  

How to Reach DFW Baggage Claim Areas

The Baggage claim at Dallas-Fort Worth can be easily reached with the help of signage or by seeking assistance from the airport staff.

• Go to the arrivals level, i.e., the lower level of the terminals, to pick up the luggage, as the baggage claim carousels are there.

• For the specific carousel belt, check the digit board at the arrivals hall, featuring all flight details.

Note: To travel between terminals, use the Skylink train.  

Assistance with Baggage Issues at DFW

For issues like delayed, damaged, or lost baggage at the Dallas Airport, it is necessary to contact the specific department or airline for assistance. 

• Delayed or Damaged Baggage- If the luggage was delayed or hasn’t arrived on time, go to the airlines’ baggage service office or file an online report through the QR code available at the Dallas Fort Worth baggage claim area.

Filing the report produces a file reference number, useful for tracking the baggage. 

• Lost Baggage- For lost items or luggage, contact the DFW Lost and Found department for assistance. The department, as well as American Airlines, has a lost and found office within the premises. Items lost on the aircraft or in the lounges can be reported to the airline through their office at the airport or online.

Note: The airport’s customer care can also be contacted for additional support.  

DFW Airport Baggage Claim Map

Use the map of the DFW Baggage claim area to pinpoint the location of airline-specific baggage service, baggage carousels, and all the SmarteCartes and other facilities. 

Dallas Fort Worth Airport Baggage Claim Phone Number

Any queries regarding luggage and claim areas can be sorted by contacting the airport through:

• Dallas Airport Contact Center-  +1-972-973-3112 or email at FLast@dfwairport.com

• Contact TSA for any damage at 866-289-9673

• Dial 800-433-7300 for any assistance from American Airlines